Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund. A restocking fee of 30% may apply. We'll waive any restocking fee and pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Policy
Handling Time
UPS parcel items generally ship within 1 business day. Freight items generally ship within 2 business days.
Order Processing
We strive to process and ship orders as quickly as possible.
If an item requires additional processing time or is temporarily unavailable, we will contact you with an estimated ship date.
Shipping Information
We ship throughout the continental United States. Certain products are subject to shipping restrictions, and some items must be shipped via LTL or full truckload freight due to their size or weight.
During checkout, shipping charges and estimated delivery dates are calculated based on product availability, destination, and the shipping method selected.
Many shipping charges are based on product weight and dimensional size. To comply with carrier rating requirements, shipping weights may be rounded up to the next whole pound.
Buyer-Arranged Pickup or Shipping
For local pickups, the buyer will be required to show a drivers license and if the person picking up the order is not the buyer on the order, the buyer must pre-authorize with us in writing, the person who will be picking up their order.
For purchases where the buyer arranges pickup transportation through a 3rd party freight company or commercial truck driver, the buyer is responsible for providing Heartland Fiberglass Supply with a complete standard Bill of Lading (BOL) by email, PDF, or fax. The BOL must clearly show freight terms as freight collect to the consignee or, when a third party is arranging and paying for the shipment, prepaid to the buyer/third party. Additional verification may be required for third-party billing arrangements.
Heartland Fiberglass Supply will provide shipment dimensions, weight, and density-based freight class information needed to prepare the BOL. The buyer is responsible for the accuracy of all information and instructions contained in the BOL, and any errors or resulting charges are the responsibility of the buyer.
Upon receipt and approval of the BOL, Heartland Fiberglass Supply will notify the buyer when to schedule the pickup.
Dock and Pickup Instructions
- Unless otherwise specified, dock loading hours are 7:30 a.m. to 2:30 p.m., Monday through Friday, excluding holidays.
- Trucks arriving after 2:30 p.m. may be turned away. Our load out team takes lunch noon-1pm.
- All loading must be completed by 4:00 p.m..
- Truckers are encouraged to call Heartland Fiberglass Supply and provide notice prior to arrival.
- Unless otherwise specified, loading is generally performed at 2670 E 9th Ste B Hays KS 67601
- Heartland Fiberglass shares building space and uses a common entrance to the parts counter/service desk with Hess Services.
- Arriving Trucks can park in the parking lot near the main warehouse door and we will load out with our forklift.
Warranty Information
Heartland Fiberglass Supply takes great pride in the quality products that it sells. The company maintains high standards for the materials & workmanship that it invests in its products. Accordingly, Heartland Fiberglass Supply warrants its products as follows:
Heartland Fiberglass Supply warrants its products to be free of defects in materials & workmanship. Should any products or parts sold by Heartland Fiberglass Supply become defective within one year from the date of original purchase, the parts will be replaced or repaired if the defect is proven to be the responsibility of Heartland Fiberglass Supply. Warranty begins on the date of purchase from Heartland Fiberglass Supply.
This warranty extends to the party making the original purchase of products from Heartland Fiberglass Supply and is not enforceable by any other party. The foregoing warranty does not apply to components manufactured by others; for such products, the warranty established by the respective manufacturer, if any, will apply.
Heartland Fiberglass Supply will not be liable for the cost of cartage, removal and/or reinstallation labor or any other such costs incurred in obtaining warranty replacement products.
This warranty does not cover failure in service due to improper installation, improper operation, improper environment, negligence, accidents, fire, wreckage, freezing, improper repackaging or damage incurred in shipping. Heartland Fiberglass Supply shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of its products.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
For communication related to replacement products or other warranty issues, please contact: CustomerService@heartlandfiberglasssupply.com